No Refund Policy

This section outlines the Clinic’s strict No Refund Policy for all payments made through DIVVI. It ensures patients understand their financial commitments are final, helps prevent chargebacks, and protects the Clinic from disputes related to treatment, pricing, or other service-related issues.

Clinic: Gustavo R. Molina LLC (hereinafter referred to as “The Clinic”)

Effective Date: January 24th, 2025

1. Purpose

This No Refund Policy sets forth the terms under which The Clinic operates regarding payments made by patients through DIVVI, a third-party payment and financing service. The purpose of this policy is to clearly communicate that all payments made using DIVVI are final and non-refundable under any circumstances.

2. Acknowledgement and Agreement

By selecting and completing a transaction through DIVVI, the patient expressly acknowledges, understands, and agrees to the terms outlined in this No Refund Policy. This includes the understanding that payments made via DIVVI are binding and non-reversible, and that initiating a chargeback or refund request with DIVVI or any affiliated financial institution is a violation of this agreement.

3. Non-Refundable Transactions

All transactions made via DIVVI on behalf of The Clinic are strictly non-refundable, including but not limited to payments related to:

Dental treatments already rendered, whether completed or in progress
Deposits or prepayments for future appointments or services
Perceived dissatisfaction with treatment outcomes
Disagreement or misunderstanding related to treatment plans or pricing
Appointment cancellations, rescheduling, or no-shows
Failure to follow treatment protocols or instructions provided by The Clinic

4. Disputes and Chargebacks

Patients agree not to initiate chargebacks or payment disputes with DIVVI, their bank, or any credit card issuer under any circumstance related to services provided by The Clinic. Any such action will be considered a breach of this policy. The Clinic reserves the right to pursue all available legal remedies, including but not limited to the recovery of outstanding balances, administrative costs, and legal fees incurred due to wrongful chargebacks.

5. Responsibility to Inquire

Prior to making a payment, patients are responsible for reviewing and understanding the treatment plan, associated fees, and payment options. If there are any questions, concerns, or misunderstandings, it is the patient’s duty to contact The Clinic for clarification before proceeding with payment.

6. Exceptions

Any exceptions to this No Refund Policy must be agreed upon in writing and signed by an authorized representative of The Clinic. Verbal agreements or assumptions shall not be considered valid.